Terms of Service

Welcome to Lumia. These Terms of Service (“Terms”) govern your access to and use of the Lumia website, products, and services.

By accessing our website or placing an order with us, you agree to these Terms, as well as any other policies referenced in these Terms, including our Return & Refund Policy and Privacy Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. General Conditions

Lumia reserves the right to refuse, cancel, or limit orders where reasonably necessary, including in cases involving suspected fraud, unauthorized or abusive activity, resale activity, unusually large quantities, pricing or listing errors, or violations of these Terms.

We reserve the right to modify, suspend, or discontinue any part of our website or services at any time. Where required by applicable law, we will provide appropriate notice or honor any rights you may have.

You agree not to use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to interfere with the security, functionality, or operation of our website, including by introducing malicious software, attempting unauthorized access, or circumventing security measures.

2. Eligibility

You must be legally permitted to enter into a binding agreement in your jurisdiction to place an order with Lumia.

If you are purchasing a product for a minor, you are responsible for ensuring that the purchase and use of the product are appropriate and permitted under applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, pricing, availability, and other information displayed on our website are accurate.

However, product colors may appear differently depending on your device, screen, lighting conditions, or other factors.

We reserve the right to correct errors, update product information, change prices, limit quantities, discontinue products, or modify product offerings at any time, subject to applicable law.

Product availability is not guaranteed until your order has been accepted and confirmed by Lumia.

4. Cosmetic Products and Product Use

Lumia products should be used only as directed on the applicable product packaging, labeling, or instructions.

Before using a cosmetic product, you should review its ingredients and determine whether it is appropriate for you. If you have known sensitivities or allergies to any ingredient, do not use a product containing that ingredient.

When appropriate, we recommend performing a patch test before broader use.

If you experience significant irritation, discomfort, or an adverse reaction while using a Lumia product, discontinue use and seek appropriate medical advice where necessary.

Product information provided on our website is for informational purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing in these Terms limits any rights or remedies you may have under applicable consumer, product-safety, or other mandatory laws.

5. Orders and Payment

When you place an order, you agree to provide complete, accurate, and current billing, shipping, and contact information.

We reserve the right to reject or cancel an order before fulfillment where permitted by law, including where:

• a product or price has been listed incorrectly;

• we suspect fraudulent or unauthorized activity;

• a product is unavailable;

• an order appears to be intended for unauthorized resale;

• the order exceeds applicable quantity limits; or

• another legitimate operational or legal reason requires cancellation.

If we cancel an order after payment has been received, we will provide an appropriate refund for the canceled portion of the order.

6. Prices

Product prices are displayed on our website and may change from time to time.

A price change will not affect an order that has already been accepted, except where necessary to correct an obvious pricing or listing error or where otherwise permitted by applicable law.

We are not responsible for typographical or technical errors in pricing, product descriptions, promotions, or other website content, but we will handle such errors in accordance with applicable law.

7. Shipping and Delivery

Shipping estimates provided on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been handed to the applicable carrier, delays caused by the carrier, customs authorities, weather, natural disasters, governmental actions, or other circumstances outside our reasonable control may affect delivery times.

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping arrangements or costs may apply where permitted by law.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, such charges are the customer's responsibility.

8. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Lumia currently offers a 30-day return and refund guarantee, subject to the conditions described in our Return & Refund Policy.

Nothing in our Return & Refund Policy or these Terms is intended to limit any mandatory consumer rights available to you under applicable law.

9. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, applications, or other resources.

These third-party services are operated independently from Lumia and may be subject to their own terms and privacy policies.

Lumia is not responsible for the availability, content, security, policies, or practices of third-party services to the extent permitted by applicable law.

10. Intellectual Property

All content on the Lumia website, including but not limited to our trademarks, logos, product names, photographs, graphics, videos, designs, text, page layouts, and other materials, is owned by or licensed to Lumia and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, republish, sell, license, scrape, or commercially exploit our website or its content without our prior written permission, except where permitted by applicable law.

Nothing in these Terms grants you ownership or other rights in Lumia's intellectual property.

11. User Content and Feedback

If you voluntarily submit reviews, comments, photographs, suggestions, ideas, or other content to Lumia (“User Content”), you are responsible for ensuring that you have the right to submit that content.

You must not submit content that:

• infringes another person's intellectual-property or privacy rights;

• is fraudulent, misleading, defamatory, threatening, or unlawful;

• contains malicious software;

• impersonates another person or business; or

• violates these Terms or applicable law.

By submitting User Content, you grant Lumia a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for legitimate business purposes, including displaying customer reviews or promoting Lumia, subject to applicable law.

You retain ownership of your User Content.

Lumia reserves the right to remove or decline to publish User Content at its discretion where permitted by law.

12. Privacy

Your use of our website and submission of personal information is subject to our Privacy Policy.

Please review our Privacy Policy to understand how Lumia collects, uses, stores, and protects personal information.

13. Prohibited Activities

You may not use our website or services to:

• violate any applicable law or regulation;

• engage in fraud or deceptive activity;

• interfere with the website or its security;

• introduce viruses, malware, or other harmful code;

• attempt unauthorized access to our systems or accounts;

• scrape, crawl, or collect website data through unauthorized automated means;

• infringe the intellectual-property rights of Lumia or others;

• impersonate another person or entity;

• submit false or misleading information;

• harass, threaten, or abuse our employees, customers, or other users;

• resell or commercially exploit our services without authorization; or

• otherwise interfere with the normal operation of our website.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms or applicable law have been violated.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Lumia does not guarantee that access to our website will always be uninterrupted, secure, error-free, or available at all times.

Website content may occasionally contain errors, omissions, or inaccuracies, and we reserve the right to correct them.

However, nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, consumer right, or remedy that cannot lawfully be excluded or restricted under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Lumia and its owners, officers, employees, affiliates, contractors, service providers, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

Where permitted by applicable law, Lumia's total liability arising from an order or your use of our services will be limited to the amount you paid to Lumia for the specific product or service giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded, including where applicable liability arising from fraud, willful misconduct, or other circumstances for which exclusion or limitation is prohibited by law.

Nothing in these Terms limits your mandatory statutory rights or remedies.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lumia and its owners, officers, employees, affiliates, contractors, and service providers from third-party claims, losses, liabilities, and reasonable expenses arising directly from:

• your material breach of these Terms;

• your unlawful or fraudulent use of our website or services; or

• your violation of another person's rights through your User Content or conduct.

This provision does not require you to indemnify Lumia for Lumia's own conduct to the extent such indemnification would be prohibited by applicable law.

17. Force Majeure

Lumia will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics or pandemics, war, terrorism, civil unrest, governmental actions, labor disputes, transportation disruptions, supply-chain disruptions, internet or telecommunications failures, or failures of third-party service providers.

This section does not affect any mandatory consumer rights you may have under applicable law.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

19. No Waiver

If Lumia does not immediately enforce a provision of these Terms, that does not mean Lumia has waived its right to enforce that provision later.

20. Entire Agreement

These Terms, together with the policies expressly incorporated into them, constitute the agreement between you and Lumia regarding your use of our website and services, except where additional terms apply to a particular product, service, promotion, or transaction.

21. Governing Law and Consumer Rights

These Terms will be governed by the laws applicable to Lumia's place of establishment, except to the extent that mandatory consumer-protection or other applicable laws require the laws of another jurisdiction to apply.

Nothing in these Terms is intended to deprive you of mandatory consumer rights or protections that apply to you under the laws of your country, state, province, or other jurisdiction.

Where applicable law provides you with rights that cannot legally be waived by contract, those rights remain unaffected by these Terms.

22. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Contact Us

If you have questions about these Terms, please contact us:

Lumia
Email: contact@lumia-tint.com