Return & Refund Policy

At Lumia, we want you to feel confident when you shop with us. That’s why we offer a 30-day return and refund guarantee.

30-Day Return Guarantee

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be returned in its original condition, with its original packaging where applicable. We may ask for proof of purchase, such as your order number or purchase confirmation.

To request a return, please contact us at contact@lumia-tint.com. Please include your order number and briefly explain the reason for your return.

Once your return request is approved, we will provide you with instructions on how and where to return your item.

Please do not send an item back before contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you received the wrong product, contact us as soon as possible at contact@lumia-tint.com.

We will review the issue and work with you to find an appropriate solution, which may include a replacement or a full refund.

For damaged or defective items, we may ask you to provide photographs or other information that helps us assess the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the amount will be refunded to your original payment method.

Please allow up to 10 business days for us to process the refund after your return has been approved. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

If you have not received your refund after this period, please contact us at contact@lumia-tint.com.

Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated to you when your return request is approved.

If the return is due to an item being damaged, defective, or incorrectly sent, please contact us before returning the product so we can provide the appropriate instructions.

Exchanges

If you would like a different product or shade, please contact us at contact@lumia-tint.com.

Depending on availability, we may be able to arrange an exchange. In some cases, we may instead recommend returning the original item for a refund and placing a new order.

Sale Items and Promotions

Items purchased during a sale or promotional period are eligible for our 30-day return and refund guarantee, unless otherwise stated clearly at the time of purchase.

European Union – 14-Day Right of Withdrawal

If you are located in the European Union, you may have a statutory 14-day right of withdrawal for eligible online purchases, in accordance with applicable consumer protection laws.

This statutory right is separate from and does not limit Lumia's voluntary 30-day return and refund guarantee.

Certain exceptions may apply under applicable law, including to products that cannot be returned for health or hygiene reasons once their seal has been opened.

Questions About Returns

If you have any questions about our return or refund policy, please contact us:

Lumia
Email: contact@lumia-tint.com