Privacy Policy

 

At Lumia, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Lumia (“Lumia,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you visit our website, place an order, communicate with us, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for a particular use of your personal information, we will obtain that consent separately.

1. Personal Information We Collect

The information we collect depends on how you interact with Lumia.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our Services, we may collect information such as:

• Contact information, including your name, email address, telephone number, and shipping or billing address.

• Order information, including products purchased, order history, shipping information, and transaction details.

• Account information, where applicable, such as login credentials associated with your Lumia account.

• Customer service information, including information you choose to provide when contacting us.

• Communications and feedback, such as reviews, questions, comments, or other information you voluntarily provide.

We do not need your full payment-card number to process your order. Payments are generally processed through third-party payment providers, which handle payment information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This may include:

• IP address;

• browser type and version;

• device type;

• operating system;

• approximate location derived from your IP address;

• pages visited;

• links clicked;

• referring website;

• time spent on pages;

• information about how you interact with our website; and

• other technical or usage information.

This information may be used to operate, secure, analyze, and improve our website and Services.

2. Cookies and Similar Technologies

Lumia and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage, measure performance, and, where permitted, support advertising and marketing activities.

You may be able to control or disable certain cookies through your browser settings or through any cookie-management tools made available on our website.

Please note that disabling certain cookies may affect the functionality of our website.

Some cookies may be placed by third-party service providers that operate on our behalf or provide services such as analytics, advertising, payment processing, or website functionality.

3. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including:

Processing and Fulfilling Orders

We use your information to:

• process and fulfill purchases;

• process payments;

• arrange shipping and delivery;

• provide order confirmations and updates;

• process returns, refunds, and exchanges; and

• provide customer support.

Operating and Improving Our Services

We may use information to:

• operate and maintain our website;

• improve our products and Services;

• understand how customers use our website;

• troubleshoot technical issues;

• personalize certain aspects of your shopping experience; and

• develop new products, services, or features.

Marketing and Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about Lumia products, offers, or updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant communication.

Even if you opt out of marketing communications, we may still send you necessary transactional or service-related communications, such as order confirmations, shipping updates, or information relating to your account.

Fraud Prevention and Security

We may use personal information to detect, investigate, prevent, or take action regarding fraud, unauthorized transactions, security incidents, and other unlawful or abusive activity.

Legal and Compliance Purposes

We may process personal information where reasonably necessary to:

• comply with applicable laws and legal obligations;

• respond to lawful requests from governmental authorities;

• enforce our agreements and policies;

• protect our rights, property, and Services; or

• protect the safety and rights of our customers, employees, or others.

4. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

• E-commerce and website providers, such as Shopify, that host or support our online store;

• Payment processors, which process transactions and payments;

• Shipping and fulfillment providers, which help deliver orders;

• Technology and service providers, including hosting, cloud storage, analytics, customer-support, security, and other business-service providers;

• Marketing and advertising providers, where we use such services and where permitted by applicable law;

• Professional advisers, such as accountants, lawyers, insurers, or other professional service providers;

• Government authorities or law enforcement, where required or permitted by law; and

• Business transaction parties, such as potential or actual buyers, investors, or successors, in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction.

We do not sell your personal information for money in the ordinary meaning of the term.

However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than ordinary usage. Where such laws apply to our activities, we will comply with the applicable requirements and provide any required opt-out rights.

5. Third-Party Services

Our website may use third-party services and may contain links to third-party websites.

These third parties may collect and process information independently from Lumia and may have their own privacy policies.

Lumia is not responsible for the privacy practices or security of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

6. Shopify

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our store and process certain aspects of your transactions.

Shopify may process personal information in accordance with its own privacy policies and applicable laws.

For information about how Shopify handles personal information, please review Shopify's privacy documentation.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our Services;

• maintain business and transaction records;

• comply with legal, tax, accounting, and regulatory obligations;

• resolve disputes;

• prevent fraud and abuse; and

• enforce our agreements.

The length of time information is retained depends on the nature of the information and the reason it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, while we work to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of certain personal information;

• request a copy of certain personal information;

• request restriction of certain processing;

• object to certain processing;

• withdraw consent where processing is based on consent;

• opt out of certain marketing communications; and

• exercise other rights provided by applicable privacy laws.

These rights are not absolute and may be subject to legal exceptions.

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before fulfilling certain requests. This is intended to protect your personal information and prevent unauthorized requests.

We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

10. Marketing Communications

If you subscribe to receive marketing communications from Lumia, we may send you information about products, promotions, launches, or other Lumia-related content.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those emails.

Opting out of marketing communications does not prevent us from sending non-promotional communications necessary to fulfill an order or provide our Services.

11. Children's Privacy

Our Services are not directed toward children who are below the minimum age permitted to use the Services under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can review the situation and take appropriate action.

12. International Data Transfers

Lumia and our service providers may process or store personal information in countries other than the country in which you live.

Privacy and data-protection laws in those countries may differ from the laws in your country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on your circumstances and applicable law, these rights may include rights to access, correct, delete, or obtain information about certain personal information collected about you, as well as rights relating to certain forms of targeted advertising or the disclosure of personal information.

California residents may contact us using the information below to exercise applicable rights.

We may take reasonable steps to verify your identity before completing certain requests.

We will not discriminate against you for exercising rights protected by applicable California law.

14. European Economic Area and United Kingdom

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data-protection laws, you may have additional rights under applicable law.

Depending on the circumstances, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information, as well as the right to data portability and the right to withdraw consent where consent is the legal basis for processing.

Where applicable, you may also have the right to lodge a complaint with your local data-protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right available to you under applicable law, please contact us:

Lumia
Email: contact@lumia-tint.com