Shipping Policy

 

Thank you for shopping with Lumia. We work to process and deliver your orders as quickly and reliably as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please note that tracking information may take 2–3 business days after shipment to appear or begin showing movement in the carrier's tracking system. This does not necessarily mean that your package has not been shipped.

During periods of high order volume, promotions, holidays, or circumstances outside our reasonable control, processing may take longer than the usual timeframe.

2. Shipping Options and Estimated Delivery Times

Lumia currently offers free standard shipping on eligible orders.

Standard Domestic Shipping

Estimated delivery: 5–12 business days after the order has shipped.

International Shipping

Estimated delivery: 5–12 business days after the order has shipped, depending on the destination, local carrier, customs processing, and other circumstances.

These delivery times are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by customs inspections, public holidays, weather, carrier delays, transportation disruptions, incorrect address information, or other circumstances outside Lumia's reasonable control.

3. Shipping Rates

Standard Shipping

Domestic: Free

International: Free

If expedited or alternative shipping options are available for your destination, any applicable shipping charges will be displayed at checkout before you complete your purchase.

Free shipping does not necessarily include customs duties, import taxes, or other government-imposed charges that may apply to international orders.

4. Order Tracking

When tracking is available for your shipping method, you will receive tracking information by email after your order has been dispatched.

Carrier tracking information may take several business days to update after an order has been shipped.

Once tracking information has been provided, you can use the carrier's tracking system to monitor your shipment.

5. Lost, Delayed, or Missing Shipments

If your order appears to be significantly delayed, lost, or has not arrived within a reasonable period after the estimated delivery window, please contact us at contact@lumia-tint.com.

Please include your order number and any relevant information so that we can investigate the shipment with the applicable carrier.

Where appropriate, Lumia may contact the carrier or shipping provider to investigate the shipment.

Because delivery is performed by third-party carriers, Lumia cannot guarantee the carrier's delivery times or control delays that occur after an order has been handed over to the carrier.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier where appropriate. You should also contact us so we can review the situation with you.

Any resolution for a lost, missing, or delayed shipment will be handled in accordance with applicable law and Lumia's policies.

6. Damaged Packages

If your package arrives visibly damaged, please contact us at contact@lumia-tint.com as soon as reasonably possible.

Where appropriate, we may ask you to provide photographs of the packaging and the damaged product so that we can assess the situation and, if necessary, assist with a carrier claim.

Product defects and damaged products are also covered by our Return & Refund Policy.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or its authorities.

Unless expressly stated otherwise at checkout, these charges are not included in Lumia's free shipping offer and may be the responsibility of the recipient.

Customs policies vary from country to country. We recommend checking your local import requirements before placing an international order.

Lumia is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

If a customer refuses or fails to accept an international shipment because of customs duties, taxes, fees, import restrictions, or other requirements imposed by the destination country, the order may be treated as undeliverable. Any refund or return arrangements will be handled in accordance with applicable law and our Return & Refund Policy.

8. Shipping Restrictions

Lumia ships to destinations where our shipping partners can deliver and where the sale and shipment of our products are permitted.

We may restrict or discontinue shipping to certain countries, regions, territories, or addresses due to legal requirements, customs restrictions, carrier limitations, product restrictions, or other operational considerations.

If we are unable to ship your order to the address provided, we will contact you and, where appropriate, offer an alternative solution or refund the affected order.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us at contact@lumia-tint.com as soon as possible and, preferably, within 24 hours of placing your order.

We will do our best to accommodate address-change requests before the order is processed or shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has been handed to the carrier.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, we may contact you regarding available options. Additional shipping costs may apply where permitted by law.

10. Delivery Delays and Events Outside Our Control

Lumia is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, public emergencies, strikes, labor disputes, customs delays, government actions, transportation disruptions, carrier disruptions, or other unforeseen events.

We will nevertheless make reasonable efforts to assist customers when such situations occur.

11. Contact Us

If you have questions about shipping, tracking, or your order, please contact us at:

Lumia
Email: contact@lumia-tint.com

Please include your order number whenever possible so that we can assist you more efficiently.